A guest left something behind?
Book the return shipment in 2 minutes. Your guest pays online — you only hand the parcel to the courier. We email you the shipping label.
- 1Describe the item
A photo or a couple of words — our AI works out the size and weight.
- 2Your guest pays
We email them a secure payment link. You are never charged.
- 3Hand it to the courier
Print the label we email you; the courier collects from your property.
Checking property…
The item
Not sure about the size? Let the AI work it out.
Photograph the item with a sheet of A4 beside it and we fill in length, width and height.
Write what was left behind below, then tap here for a weight estimate.
Used for customs. This does not add insurance. Declare a realistic value.
Multiple parcels for the same recipient
Enter the actual weight and outer dimensions of each packed parcel. The price covers all parcels together.
Select only if requested by the guest. Declaring an item value does not automatically add insurance. FedEx cover is increased liability based on declared value for carriage.
Your property (pickup)
This is where the courier calls and where we email the label.
Photograph a business card, invoice or note and we fill in name, phone and address.
Your guest (delivery & payment)
The payment link goes to your guest's inbox.
A photo of their booking, passport page or a note with their address.
Pickup day
The guest pays online from home.
Print, stick, hand to the courier.
220+ countries, live tracking.Become a CourierAPP Partner: a QR at reception, guests pay online, you earn 8% of the net value (excluding VAT) of every shipment — monthly invoice and bank transfer.
Become a Partner →